Terms and Conditions

1. These terms and conditions apply to all orders placed and supplied by J&K Aquatics Ltd and the placing of such an order by the customer implies acceptance of the conditions.

2. The prices shown in the catalogue are in £GBP and are correct at the time of writing but may vary due to price rises etc. The prices charged to the customer will be those in operation at the time of dispatch, with the trade and retail prices being clearly stated on the relevant invoice.

3. Retail prices include VAT and trade prices quoted exclude VAT. All trade invoices will have VAT charged at the rate at the time, except for goods supplied for export etc.

4. All goods supplied remain the property of J&K Aquatics Limited until paid for in full. Payment must be made by BACS, bank transfer, card, cash or cheque at the time of delivery unless otherwise agreed.

5. If any cheque presented for payment is dishonoured, a charge of £15 + VAT will be invoiced for each time the cheque fails to clear. If payment of a dishonoured cheque has not been made in full within 28 days, interest shall be charged at 5% over bank rate per calendar month on the outstanding balance until the debt is settled. Any further transactions will be on a pro forma basis.

6. Overdue accounts will be charged interest at a rate of 5% over the bank rate on the outstanding balance until the debt is settled. Any further transactions will be on a bank transfer, card or cash-only basis.

7. We would ask that fragile goods such as aquariums and light tubes are examined at the time of delivery. There is no need to check through the entire order with the driver present, however, if in your opinion, there is a discrepancy, we would ask you to inform us as soon as possible and within 24 hours of delivery. No claims for damages/discrepancies will be entertained after these stated periods.

8. Returns will be uplifted and brought back only if accompanied by a relevant goods returns note and a copy of the customer’s receipt or proof of purchase. Please ensure goods are correctly packaged for safe transit on our vehicle. i.e., Aquariums/glass should be packaged safely and securely and any damaged items should be bagged. We ask that large, bulky items are booked in with transport in advance to allow the driver to prepare space on the vehicle for safe transit.

Please note: All goods returned are examined and cross-checked according to varying manufacturer guidelines. Please indicate clearly whether you want a credit or replacement. Should you wish to return goods stock after 28 days from the invoice date, you must obtain prior authorisation from the customer service department. As this is at the discretion of J&K Aquatics Ltd, a surcharge of 10% may be made for handling.

9. If you request your delivery is made by a carrier, a charge will be made and added to the total cost of the goods delivered which will also be deemed to be a part of the purchase price.

10. Special orders will be firm and binding. We will aim to deliver special orders within 2 weeks of the goods arriving at J&K Aquatics Ltd (by carrier service if necessary). We will accept no responsibility for any delays due to our suppliers.

11. Cash and carry is only available by prior appointment – 24 hours’ notice is required.

12. If you wish to send in a carrier to uplift goods on your behalf, a surcharge of £15 will be made for packaging and handling.

13. Please note it is prohibited to sell Betta via sales methods we view as detrimental to our brand name. Therefore, it is prohibited to sell any Betta products via Amazon, eBay and other similar online outlets.

14. J&K Aquatics accept no responsibility for any losses of existing fish stock held in your tanks and recommend that any new fish are kept separate from existing fish stock if possible.

15. Any livestock losses after arrival must be reported no later than 12 noon the day after delivery and must be accompanied by photographic evidence. Claims made after this time or that do not include photographic evidence will not be considered.

Please note our minimum order value is £425 (+VAT) in England and Wales. It is £500 (+VAT) for dry goods and £325 (+VAT) for livestock in Scotland/Some Northern English Counties. It is £500 (+VAT) in Northern Ireland and it is £500 (+VAT) for the Republic of Ireland. Where possible, we are happy to offer a carrier service, at a cost should you so wish.

We kindly ask that orders are placed by 12 noon on the agreed order day, to allow us sufficient time to prepare your order for despatch.

As always, we are happy to help with any queries, please do not hesitate to contact us.